Complaints from readers who have fallen foul of fraudsters posing as bank staff are running out of control
Guardian Money has helped persuade the banks to collectively refund a record £290,000 so far after we took up more than a dozen readers’ cases. All of them had fallen victim to one of the most sophisticated bank frauds ever reported on by this paper.
In recent weeks Money has been inundated with calls from people who were contacted by fraudsters posing as bank staff. In each case the call showed up on the handset as having come from the bank’s known call centre number.
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